Replace the charge port latch assembly on a 2024 Model Y Long Range AWD. The latch is the small motorized actuator that locks the charging connector into the port; failure typically presents as a stuck connector, repeated unlock attempts, or a 'Charge Port Latch Failed' alert.

Warnings

Tools required

Parts

• Charge Port Latch Assembly (Model Y, North America connector type — verify NACS vs. legacy variant before ordering) × 1 — Tesla OEM charge port latch — confirm with VIN at parts counter
• Replacement plastic clips/fasteners (as needed if any break during trim removal) × 1 — Generic Tesla interior trim clips

Preparation

1. Park on level ground, place in P, engage parking brake.
2. Exit ALL doors with the key fob away from the vehicle. Wait at least 2 minutes for HV systems to fully de-energize, even on this non-HV job.
3. Disconnect the 12V low-voltage battery. On 2024 Model Y, the 12V (lithium-ion) battery is accessed under the rear cargo floor / behind the rear seat area — refer to the in-vehicle service mode location diagram.
4. DO NOT touch, cut, or pierce ANY orange cable — these are high-voltage and lethal.
5. If at any point you encounter an orange cable, an HV component, or are unsure if a system is de-energized: STOP and consult a Tesla-certified technician.
6. If a charging connector is currently latched in the port, use the manual charge port release cable (rear trunk trim, driver side) to free it before proceeding.
7. Open the charge port door via the touchscreen or by pressing the button on the Tesla-supplied connector before disconnecting 12V power.
8. Apply painter's tape around the charge port opening and rear quarter panel area to protect paint.
9. Place the vehicle in service-friendly state (close charge port door manually after 12V disconnect if needed).

Procedure

1. 1

   Access the rear quarter interior trim
   Open the rear hatch. Remove the driver-side rear trunk trim panel covering the charge port assembly. Release plastic clips with a trim tool, working slowly from the edges. Set fasteners aside in order. The charge port assembly will be visible on the back side of the rear quarter once trim is clear.
   ⚠Several clips are fragile and are commonly broken on first removal. Have replacements on hand.
2. 2

   Identify the charge port assembly and latch
   Locate the charge port receptacle from inside the rear quarter. Identify: (a) the latch actuator (small motor + plastic finger that engages the connector hook), (b) the latch's electrical connector (small low-voltage harness), and (c) the charge port mounting bolts. DO NOT disturb the orange/black HV pin housing on the back of the receptacle.
   ⚠️If you see orange HV cabling or shielded HV pins exposed, STOP. The latch is a low-voltage component only — it should connect via a small multi-pin connector, not orange cable.
3. 3

   Disconnect the latch electrical connector
   Press the locking tab on the small low-voltage connector feeding the latch actuator and gently pull it free. Inspect for corrosion or moisture intrusion — water ingress is a common root cause of latch failure on Model 3/Y platforms.
4. 4

   Remove the latch actuator from the charge port assembly
   The latch actuator is secured to the charge port body by manufacturer-specified fasteners (typically small Torx screws). Remove these fasteners and carefully withdraw the latch unit. Note orientation before removal — photograph if needed for reference.
   ℹ️Some latch designs have a small return spring or pin that may fall free. Capture all small parts.
5. 5

   Inspect the charge port assembly
   With the latch removed, inspect the charge port receptacle for cracks, melted plastic (sign of prior overheating during DC fast charging), debris, or moisture. If the receptacle itself shows heat damage, the entire charge port assembly should be replaced — STOP this procedure and escalate, as full receptacle replacement involves HV disconnection and is not covered here.
   ⚠️Heat damage / discoloration on the DC fast-charge pins indicates a serious fault. Do NOT return the vehicle to service. Refer to Tesla service.
6. 6

   Install the new latch actuator
   Position the new latch into the charge port body in the same orientation as the original. Verify the latch finger moves freely and aligns with the connector latch hook opening. Install the mounting fasteners and torque to OEM specification — refer to Tesla Service Manual for this specific fastener (the Charging Port Mounting torque applies to the receptacle-to-body bolts, not necessarily the small latch screws).
   Torque spec

   Charging Port Mounting8 Nm (6 lb-ft)
7. 7

   Reconnect the latch electrical connector
   Plug the low-voltage harness connector back into the latch. Verify it clicks fully home. Route any wiring back through its original retainers — do not allow it to contact the HV pin housing on the back of the receptacle.
8. 8

   Manually verify latch travel before reassembly
   With the assembly still accessible, manually move the latch finger through its range of motion. It should move smoothly without binding. Do not force it — the actuator gears are plastic and easily stripped.

Reassembly

1. Reinstall the rear quarter / trunk interior trim panel, replacing any broken clips with new ones.
2. Verify the manual charge port release cable is properly routed and accessible.
3. Remove painter's tape from the exterior charge port area.
4. Reconnect the 12V low-voltage battery. Torque the 12V terminal hardware to OEM specification — refer to Tesla Service Manual.
5. Close the rear hatch and allow the vehicle to fully wake (touchscreen boot, ~30–60 seconds).

Verification

• From the touchscreen, open and close the charge port door several times — verify smooth operation and no error messages.
• Insert the Tesla mobile/wall connector. Verify the latch audibly engages and locks the connector in place. Pull on the connector — it should not release.
• Press the unlock button on the connector handle (or use the touchscreen 'Stop Charging / Unlock'). Verify the latch retracts and the connector releases cleanly.
• If equipped with a CCS/NACS adapter or using a non-Tesla connector, repeat the latch test with that connector type.
• Initiate a brief AC charging session (Level 1 or Level 2). Confirm charging begins and the touchscreen shows no charge port faults. Stop charging via the screen and confirm normal release.
• Check the touchscreen Service / alerts page for any CP_a-series charge port alerts and clear if needed.
• Note: while servicing the charge port, this is a good opportunity to verify other Tesla service intervals — brake fluid (2-year), cabin air filter (2-year), drive unit fluid (12,500 mi initial / then 25–50k), and battery coolant inspection (4 yr / 50k mi). Tire rotation every ~6,250 mi remains the highest-frequency Model Y service item.

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